OUR POLICIES

We’ve put together this policy guide to keep things clear and straightforward for our clients. Whether you’re booking a one-time clean or ongoing service, our goal is to make the process easy, transparent, and stress-free from start to finish.

PAYMENT POLICY

At Coastal Glow Cleaning, we value transparency and reliability. To ensure a smooth and efficient experience for all parties, please review our payment terms based on the type of service booked.

One-Off & Initial Cleans

To secure your booking for any one-time, vacate, or initial clean, full payment is required upfront. This must be completed no later than the day before your scheduled service.
This policy ensures we can confidently allocate the right team, tools, and time to deliver the high-quality results you expect.
Once your booking details are confirmed, we’ll issue an invoice to secure your booking

Post-Construction Cleans

Due to the scale and nature of post-construction work:

A 50% deposit is required to secure your booking
The remaining 50% is due upon completion, after keys are returned or access is signed off

Cleaning Subscriptions & Partnerships

Recurring Services & Business Partnerships

Invoice Terms: Payment is due upon receipt of the invoice after services are completed with net 7 days to pay, unless other arrangements have been agreed to in writing

Late Payment Policy

To maintain fairness and consistency across our operations:

A 10% interest-based late fee will be applied per month to any unpaid balance past the invoice due date.

Please ensure timely payment to avoid disruptions to your service schedule

Accepted Payment Methods

Direct Bank Transfer
Credit Card
Debit Card

CANCELLATION POLICY

At Coastal Glow Cleaning Co, we value your time and appreciate your trust in us to care for your space. We also take great care in planning and scheduling our team to ensure a high level of service for every client.

We understand that unexpected situations may arise and plans can change. However, as a small business with dedicated contractors, short-notice cancellations impact our team’s availability and earnings. To ensure fairness and cover administrative, products and scheduling costs, we have implemented the following cancellation policy:

Cancellations made within 48 hours of your scheduled service will incur a 50% cancellation fee.

This policy allows us to compensate our team fairly and maintain the quality and reliability of our services.

By booking with Coastal Glow Cleaning Co, you acknowledge and agree to the terms of this cancellation policy.

We appreciate your understanding and ongoing support.

TERMS & CONDITIONS

Scope: Changes or additions need a separate agreement or to be discussed if necessary.
Payment: Payment must be made before service has commenced or as per written agreement/invoice.
Liabilities: We're not responsible for pre-existing property conditions.
Insurance: Our Business is insured for work-related damages or accidents up-to the sum of $10
Million.
Cancellation: Client may cancel and reschedule the Services with 48HR notice minimum. In the event of a cancellation within 48HRS a 50% refund shall be granted under our cancellation policy.
Guarantee: Before & after photos shall be taken and provided to client into a google drive folder after each booking. Service Provider guarantees that the Services will be performed in a professional and efficient manner. All equipment and materials used in connection with the Services will be of good quality and safe for their intended use. If the Client is not satisfied with the Services, The Service Provider will re-perform the Services at no additional charge.

ACKNOWLEDGEMENT AND CONSENT:

I grant COASTAL GLOW CLEANING CO permission to perform the specified work (on the invoice provided) on my property. By booking with us you consent to these terms.

I've read and agree to the Terms & Conditions.

BOOKING CONFIRMATION REQUIREMENTS

To ensure we deliver the highest standard of service, we require a few important details before confirming your booking. This helps us prepare properly, allocate the right resources, and provide an accurate estimate based on your specific needs

Property Photos - We ask that you provide clear photos of the property—ideally of each room or area requiring service. This allows us to assess the size, layout, and overall condition so we can determine how much time will be needed and how many team members to assign.

On-Site Walkthroughs (for Larger Projects) - For bigger or more complex jobs such as post-construction cleans, multi-level homes, or properties requiring deep cleaning, an on-site walkthrough may be necessary. This ensures we understand the full scope of the work and can tailor our approach to your specific requirements. Walkthroughs also help avoid any surprises on the day of service and ensure accurate quoting.